Post Call Survey Agent Information

[pdub716]

Im running UCCX 11.5

I have a Post Call Survey Up and running.

I would like to get the Agent ID that sent the call to the Post Call survey so I can stuff it in a variable and add that information to my report, I can't seem to get the Agent ID only the the phone number of the Agent ID.

What step am I missing to gather that information?

[Deepak Rawat]

You will need to use the Get User Info step to catch the userid. Identifier is the field that captures the userid in this step.

Regards

Deepak

[pdub716]

I have tried that but I keep getting a GetUserInfoStep:Agent:is NULL

[Deepak Rawat · Accepted solution]

Refer below thread and make sure you are doing it as mentioned there:

https://supportforums.cisco.com/discussion/12760656/post-call-survey-106

Regards

Deepak