UCCX scripting - How to add "press 2 to page on call support"

[master001]

Hi, 

I am setting up a new UCCX call centre team.   There is one new requirement :  when callers are in phone queue, they could press 2 to page on call support.  The other call centre teams are setup like this:  the callers could press "1" to leave voice message.

I am quite new to UCCX scripting... attached the portion of the script,  I could see "implicit confirmation".  Looks it "triggers" the next call treatment.     But I can not find where this action "press 1"  is from.   

Can anyone shed some lights?   How I can modify the current script to make it happen?  Or any other options I may have?  Thank you. 

UCCX version 8.6

Best regards,

Master001

[Chintan Gajjar]

when you say page on-call, what should happen?

when caller presses 2 it should be directed to on-call persons cell phone?

[Deepak Rawat]

After the Call Unhold step, you can simply insert a Menu step and configure option 2 on it to send the call wherever you want (Xfer To Call support in this case) followed by a Continue label so that rest of the script can function As-Is. You will of course need to record the MenuPrompt that will advise callers to press 2 if they want to xfer to Call Support else kep holding the line

Regards

Deepak