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PostCallTreatment Issue


I have written a script for my survey scenario. I want to transfer my calls from my original script to survey script. I have used PostCallTreatment method. But it just works when I debug the script and it doesn't work if I test it with no debug environment. How can I solve this problem?

2 Replies 2

Anthony Holloway
Cisco Employee
Cisco Employee
Since debugging is slower, I would guess you have a timing issue. In the survey script, make sure the first step is Accept, and then play with different delay durations just after the Accept step.

Thank You for your consideration.

I tested the scenario so many times. some times it redirects the call to the survey script successfully(for example after  20 unsuccessful redirection, one call will transfer successfully). I agree with you that there might be timing problem and I think there is some thing wrong with my original script, not survey script, but I don't know how to solve it.

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