PSTN Calls to UCCX

[haitham atef]

I  have CUCM9 ,UCCX9 and 3845 Voice Gateway . the CUCM and UCCX are fully integrated and i can make a call to UCCX trigger number from  internal only .but i cannot make a call form PSTN or outside,   (number is invalid ) error occurred  . the Call control group type is inbound , should i create an outbound control group to make this work .(Fixed)
 

[Aaron Harrison · Accepted solution]

Hi

Please verify that your Inbound CSS on the PSTN gateway in CUCM Admin contains both:

- The partition that contains the UCCX Route Point

- The partition that contains the UCCX CTI Ports in the Call Control Group

Regards

Aaron

[haitham atef]

Thanks Aaron , the problem  was solved by changing  the inbound CSS on PSTN gateway from CUCM admin page  and also for  the translation  pattern 

[Aaron Harrison]

Great - glad you have it fixed!