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Guys, I have many question on UCCX Finesse..  I home someone can help me outI plan to install the Social Miner to Chat with Customer in the next week for our business... 1 )(Chat Inactivity Timeout)  is it 15 seconds by default ?  what is recommended...

Hi All, When caller is on queue in UCCE PQ, we can get the EWT value from the Built-In Function (EstimatedWaitTime()).How is Cisco UCCE handle the EWT value if the call priority was changed during in queue?  Is there any new formula or just call buil...

Hi Guys, I am learning UCCE and UCCX these days. I want to know which is best software programming language for UCCE and UCCX. to learn for. I heard that VXML ,sql and JAVA are the best languages .Is there any need to learn advance Java and VXML for ...

Hi guysI have a problem with Manage Chats certificate in Finesse desktop. I made following: Export tomcat.pem certificate Socialminer server  and upload to the UCCX server, then i had a problem. Can you help me.

Hi, We are having 8.0.3 ucce set up for both production and lab environment, can someone help on my below query: How to check the data retension period in AWDB?Issue faced:In production AWDB/HDS i can able to query any calls last month , last year ev...

hi, I want to store some data on a centeralized place to which each caller who will hit the script should be able to access as well as change. this can be done using database read and write. but i currently dont have database. can i do it document/xm...

Hi all, In the PCCE installation guide, its mention that we can only use domain user to connect from Finesse-AWDB. Since this customer has a domain policy of password change every 60 days (since this is a normal domain user), this becomes a hassle an...

Guys,CVP Version :- CISCO Customer Voice Portal (CVP), Version 8.5I am trying to implement "On Error Notification"  but getting below error  in C:\Cisco\CVP\VXMLServer\logs\GlobalErrorLoggerConfigured same in Global_Config.xml under C:\Cisco\CVP\VXML...

Hi , we have integrated CUIC 10.0 with PCCE 10.0 and trying to configure live data report of agent. But we are not getting any data on the report. Couldn't find any configuration document for this in cisco site.Not understanding how the live data is ...

We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe servers will have new IPs and hostnames We only have a single AD and wish to do the deployment on it. During the upgrade, both 8.5 and 10.5 system will ...

Hi Expert, We have some question on this about State of client that show "Not Ready" state that may cause by call in, call out, client press Not Ready Button on CAD, and another...But we want to know how to identify client press "NOT READY" by himsel...