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Queue object in Cisco Finesse JS

smlr
Level 1
Level 1

Hello.

I cannot create or receive the Queue object in Cisco Finesse gadget.
I've tried both of the variants in attached file and it doesn't work.

Please help me to fix that.

Thanks!

1 Accepted Solution

Accepted Solutions

Hello.
UCCE.
It works now, I've fixed the code.
It is neccessary to follow the sequence:
Create user -> in handleUserLoad get all queues -> handleQueuesLoad receives all queues -> get queueCollection from that -> separate the queue to variable.

View solution in original post

2 Replies 2

UCCX or UCCE/PCCE ?

The Queue API is only for CCE

Queue - Finesse - Document - Cisco Developer

 

Have you tried the snippet example from here :

Queues - Finesse - Document - Cisco Developer

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

Hello.
UCCE.
It works now, I've fixed the code.
It is neccessary to follow the sequence:
Create user -> in handleUserLoad get all queues -> handleQueuesLoad receives all queues -> get queueCollection from that -> separate the queue to variable.