Reading Data from a flat file in UCCX

[CARLO CALABRESE]

We have UCCX 7.0 and I need to do a lookup on a flat file or cvs file from a script.

Can that be done or does it have to be from a database?

[Jonathan Schulenberg · Accepted solution]

Anything's possible if you want to write a custom Java class that parses the file. Out of the box you need to use XML and XPath or an ODBC connection though.

[CARLO CALABRESE]

OK, guess I will get to learn XML. Thanks