07-24-2013 12:19 PM - edited 03-14-2019 12:07 PM
Hi,
Can UCCE provide real time agent state ?
07-24-2013 12:53 PM
Hi.
Yes.
"Near-real time": use the
Real-Time: use CTI OS, connect a monitor session and poll for statistics.
G.
07-25-2013 10:10 AM
Hi Gergely,
Thank for the quick response, but I am new to UCCE so I am not shore how to perform the above step is there a procedure out there that I can follow.
Thank you
07-25-2013 10:47 AM
I see.
Do you speak any SQL?
G.
07-25-2013 10:50 AM
Very little just started learning due to UCCE.
07-25-2013 11:00 AM
I see.
And what is it exactly you need that information for? A wallboard? Reporting?
G.
07-25-2013 11:05 AM
Trying to set up a wallboard that they can view the current state of the agents or at least run a report.
07-25-2013 11:29 AM
Please, give me more details. Is it a web-based wallboard? What framework are you going to use? Do you have any idea what information you would like to present?
07-25-2013 11:39 AM
Does anyone have a guied on how to create this ?
we need agent scheduled activity and actual activity, minutes out of adherence.
07-26-2013 01:25 PM
Hi,
I ahving a problem with Agent real time data in DB.
I couldnt find any data in agent real time , agent skill group real time data..
but if i look in to skill group real time i can ssee data . could you please help me
04-04-2023 10:31 AM
Curtis, you could also use Cisco Finesse API to obtain this real-time information - https://developer.cisco.com/docs/finesse/ , but if you do not want to mess with coding and want a ready-to go solution, you could check out 2Ring Dashboards & Wallboards - https://www.2Ring.com/dw. This solution is available on Cisco's price list, so any Cisco reseller can quote this for you. Also, a sample sequence of various layouts is available here for you to check out: http://www.2ring.com/TryItCisco
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