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windleaf5188
Beginner

reason code "not ready" by defaut (finesse 10.5)

hello,

I use finesse 10.5 to develop my site. I want to know if we don't create the reason code for not ready, which reason code id I can use for a not ready by defaut?

I see in the finesse desktop, if we don't  declare the reason code for not ready, we can choose "not ready" when the agent' s state is "ready".

And when I choose "not ready", I have the notification from finesse with reason code id = -1 and state "not ready"

Here is my code when the state is from Ready to Not Ready(no reason code for not ready):

var request = require("request");


var options = { method: 'PUT',

  url: 'http://finesse3.cc.tel.mcra.fr/finesse/api/User/7111003',

  headers:

   { authorization: 'Basic NzExMTAwMzo3MTExMDAz',

     'content-type': 'application/xml' },

  body: '<User><state>NOT_READY</state><extension>7111003</extension><reasonCodeId>-1</reasonCodeId></User>' };


request(options, function (error, response, body) {

  if (error) throw new Error(error);


  console.log(body);

});


thank you very much !

1 REPLY 1
dekwan
Cisco Employee

Hi,

If you do not have any reason codes configured in the system, you just don't send any reason code tag in the request:

<User>
   <state>NOT_READY</state>
</User>

https://developer.cisco.com/docs/finesse/#!userchange-agent-state/userchange-agent-state

Thanx,

Denise

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