Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1007
Views
0
Helpful
5
Replies

RecordAgentGreeting VXML Application fails

Amer rajai Sha'er
Level 7
Level 7

‎11-07-2017 01:46 AM - edited ‎03-14-2019 05:41 PM

Hello,

 

I have a weird problem with RecordAgentGreeting VXML Application, i can hear the first wav file (please record your greeting after the beep) and then it through a badfetch.error and exit, i am using the cisco provided VXML Application, anyone faced something like this before, CVP 11.5 , below is the logfile from the activity and error log for the application, i am not able to find the badfetch in the IIS log.

 

192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,newcall,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,ani,2829
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,areacode,NA
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,exchange,NA
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,dnis,2829
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,uui,NA
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,iidigits,NA
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,ftpPath=en-us/app
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,callid=4CD6D08000010000000408B50C21A8C0
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,ftpServer=192.168.33.21|21|Anonymous|
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,_dnis=121212124270
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,greetingFilename=7029_2
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,,start,parameter,_ani=2829
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.431,CVP Subdialog Start_01,enter,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,CVP Subdialog Start_01,exit,done
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,Check Required Information,enter,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,Check Required Information,exit,done
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,Record Greeting With Confirm,enter,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,Record Greeting With Confirm,interaction,audio_group,record_initial_audio_group
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:01.681,Record Greeting With Confirm,element,error,error.badfetch
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:01.681,Record Greeting With Confirm,exit,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:01.681,Record Greeting With Confirm,exit,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:01.681,,element,error,
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:00:55.447,Record Greeting With Confirm,interaction,audio_group,record_initial_audio_group
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:02.166,,end,how,hangup
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:02.166,,end,result,normal
192.168.33.21.1509980455431.52163.RecordAgentGreeting,11/06/2017 17:01:02.166,,end,duration,7

Labels:
0 Helpful
5 Replies 5

Slavik Bialik
Level 7
Level 7

‎11-07-2017 02:28 AM

Take a look on the configuration guide I sent you in a private message. Maybe it'll help you to understand if you missed something in your configurations.
0 Helpful

Amer rajai Sha'er
Level 7
Level 7
In response to Slavik Bialik

‎11-07-2017 03:39 AM

Same configuration, no difference.

0 Helpful

Amer rajai Sha'er
Level 7
Level 7
In response to bill.king1

‎11-07-2017 05:59 AM

Yes i Did, the problem is that the script for both ICM and CVP are working, and i can see the activity log on the VXML App, its just after the system play record_greeting.wav from the VXML Application (Confirm record step) the system throws a CVP error with badfetch.

0 Helpful

SimenV
Level 1
Level 1

‎09-28-2018 06:54 AM

Hi Amer,

 

We experienced the same problem after converting a customers platform from ulaw to alaw. Recording was working fine before the conversion, so codec mismatch was our prime suspect.

After a lot of digging, I came across this in a HCS guide:

Step 6   Open the RecordAgentGreeting application and double-click app.callflow.
Step 7   Go to Record Greeting With Confirm element settings and change the File Type to other (default is wav).
Step 8   Set the MIME type to audio/x-alaw-basic.
Step 9   Set the File extension as wav.
Step 10   Validate, save, and deploy the application.

 

source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_6/Install_Config_Guide/HCSCC_BK_I4638076_00_installing-and-configuring-cisco-hcs/HCSCC_BK_I4638076_00_installing-and-configuring-cisco-hcs_chapter_01100.html

 

I'm assuming the default "wav" File Type implies ulaw codec - Changing to alaw as described above resolved the issue for us at least.

0 Helpful
Customers Also Viewed These Support Documents