12-27-2013 10:21 AM - edited 03-14-2019 12:55 PM
Hi,
we need to record prompts in 10 different languages (in UCCX) and saving them appropriately in their respective locale. whats the best approach of scripting to handle this. Shall there be a menu in place (to record english prompts, press 1) and then set the language "en". Whats the better way to manage prompts (I mean a number 1111.wav etc)
Thanks.
12-27-2013 11:24 AM
Sounds to me like you have the best approach.
Create all of your language folders in the repositories first, then create a prompt management script to manage them. Using numbers is my preferred method. Oh, and you can drop the file extension in the script to save four bytes everytime you reference a prompt.
E.g., P[5000] vs P[5000.wav]
Note
If no extension is provided, the system searches for files with the following extensions: .wav, .ssml, .tts, and .tpl (in that order).
Source: Getting Started With Scripts
And keep all of the numbers the same between languages. This way, a Play Prompt step need not be tailored to each language.
Seriously, I think you have the best approach. Do you need anything specific to get started?
Anthony Holloway
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12-29-2013 04:10 PM
Hi Anthony,
Appreciate your reply. I tried to create a test script for recording the prompt. Test script (PromptRecorder.aef) is attached in my above post.
Upload prompt step has a specific language field, therefore I used SWITCH step for different languages.
Will it be possible for you to have a quick look on this script and advise if this makes sense considering the multiple languages being used in this case.
Thanks in advance !
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