Recording prompts in 10 languages (UCCX)

[Piyush Verma]

Hi,

we need to record prompts in 10 different languages (in UCCX) and saving them appropriately in their respective locale. whats the best approach of scripting to handle this. Shall there be a menu in place (to record english prompts, press 1) and then set the language "en". Whats the better way to manage prompts (I mean a number 1111.wav etc)

Thanks.

[Anthony Holloway]

Sounds to me like you have the best approach.

Create all of your language folders in the repositories first, then create a prompt management script to manage them.  Using numbers is my preferred method.  Oh, and you can drop the file extension in the script to save four bytes everytime you reference a prompt.

E.g., P[5000] vs P[5000.wav]

Note
If no extension is provided, the system searches for files with the following extensions: .wav, .ssml, .tts, and .tpl (in that order).

Source: Getting Started With Scripts

And keep all of the numbers the same between languages.  This way, a Play Prompt step need not be tailored to each language.

Seriously, I think you have the best approach.  Do you need anything specific to get started?

Anthony Holloway

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[Piyush Verma]

Hi Anthony,

Appreciate your reply. I tried to create a test script for recording the prompt. Test script (PromptRecorder.aef) is attached in my above post.

Upload prompt step has a specific language field, therefore I used SWITCH step for different languages.

Will it be possible for you to have a quick look on this script and advise if this makes sense considering the multiple languages being used in this case.

Thanks in advance !