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Remove List of Contacts from Make New Call in Cisco Finesse

Dear All,

I would like to get your help, advice, on removing List of Contact part from Cisco Finesse Make New Call Option. I have attached a screenshot for that. Would like to keep dial-Pad only and Cursor should highlight on Dail Pad.

Finesse_List_Of _Contact_Remove.JPG

I am looking forward to getting help from here.

Regards,

Sultan Al Arif

2 REPLIES 2
rajivkr
Cisco Employee

Hi,

This ask cannot be achieved in the product. However, if needed, a custom gadget needs to built (which replaces the default call control gadget), for which Devnet can be contacted.


Thanks,

Rajiv Krishnan

Neal haas
Participant

Did you resolve this issue? I am thinking of doing the same thing.

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