11-23-2011 11:58 AM - edited 03-14-2019 08:56 AM
Hello
does anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?
My UCCX version is 8.5.
Thank you
Marcos
12-08-2011 08:16 AM
Not specifically, In the Agent Detail Report or CSQ report it's the difference in "Calls Presented" and "Calls Handled".
CP - CH = unanswered
Mike
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