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Resolved! CUIC Hard disk Requirements

Hi All,When we were to trying to install CUIC 8.5.1, we got an error saying that the minimum hard disk reuirement for the insatllation is 4 and installation got aborted. We are running with only 2 hard disks on that particular machine. Do we need min...

Database access in UCCX 8.0

Hi everyone,I have just recently started working with UCCX 8.0 and haven't had much experience with previous versions.What I'm trying to do is to programatically trigger an outbound call in an agent that uses CAD.With UCCX 7.0 I was able to do this b...

Resolved! vxml gateway with cvp

Hello all can anyone  tell me if prompt of voice xml gateway support codec G.729?I have scneario from branch but they detect source codec g711 I need to see if  can I change that to do not using more BW through the WAN.Best Regards.

Resolved! ICM scripting help

Hi All,I have enterprise IPCC containing one ICM & two CVPs.I need to make a simple script as follows: welcome prompt (concatenated of five separate waves)   if user press one------>goes to 1000   if user press two------->goes to 1001   if user press...

Resolved! CTI port grouping

when my uccx system was installed by our partner they put all 150 CTI ports in one big bucket. Now that I have several applications running within UCCX I want to chunk up the CTI ports into smaller groups.

sdwitner1 by • Level 1
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  • 1 replies
  • 0 Helpful votes

Outbound Option - 8.5

Our company just purchased the Cisco Outbound Option and we are currently on release 8.5.  Our area has been tasked to create campaigns to notify our customers whenever their service has been disconnected or when funds are low.  We do not have the ab...

Landontod by • Level 1
  • 1226 Views
  • 4 replies
  • 0 Helpful votes

Non-ACD calls displaying in CAD

Hello,I am having an issue where calls that are going to a non-ACD extension are showing up in CAD.  Here's the scenario:A call comes into the application and is queued for a certain length of time.  After a certain amount of time, the call is then d...

ICM 7.5(6)ES73

I am running into Field Notice 63371 - Unable to Make Config Changes - UpdateAW Process Failure and was wondering if anyone has downloaded or has a link to ICM 7.5(6)ES73 and would be willing to share it.  Thanks in advance for the help.

Resolved! Contact Center Restructure...

I'm managing a contact center currently using UCCX Premium 7.0(1)SR03_Build011.  I need the following in the worst way:I need to configure the system to divide the CSR's into three groups.  The first being the primary, to answer incoming calls.  The ...

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