01-29-2010 08:01 AM - edited 03-14-2019 05:11 AM
Hi everyone,
By chance would anyone be able to answer what the best way to measure and report which digits callers are pressing when they enter in the menu? Example would be my Help Desk manager would like to see how many people are pressing option 1, 2, 3, or 4 from the main greeting. Any options that are not being pressed could be deleted or something else could be created under that menu leg.
01-29-2010 09:36 AM
Is this Express or Enterprise. If Enterprise, are you using IPIVR or CVP?
These three systems are quite different and I encourage all forum members to provide this info when asking questions. It will help greatly.
Some here specialize in UCCX and some in UCCE, and some of the UCCE specialists focus on CVP.
Regards,
Geoff
01-29-2010 09:39 AM
Its IPCC Express version 4.2 Premium.
01-31-2010 07:38 PM
CCX does not do this natively. For better or worse, the db_cra database has no concept of what happens within a script at this level of detail. You have two ways of doing it:
01-30-2010 08:51 PM
I have been try to extract the same report for months now, the answer to this question would assist me as well. I am running UCCX 7.0(1)SR04ES02_Build023 .
Please advise and one....thanks -
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide