REST call not working

[amontane]

Customer has this situation: "we are implement credit card payment in our IVR. As a result we are making a REST call on the IVR script to post the payment information on a URL. However each time we attempt the REST call we are receiving a status code error of 412 and the following response: "java.net.ConnectException: Connection timed out".

we have verified that the UCCX servers are able to reach the URL"

Could you please advice? Thanks...

[Deepak Rawat]

Not able to open your script form some reasons. You might want to check the below defect and contact TAC in case you are also using a secure URL to apply the workaround:

https://tools.cisco.com/bugsearch/bug/CSCuq23003/?reffering_site=dumpcr

Regards

Deepak

[emine.ibis]

Hello,

Is it possible to check Credit Card information with web service by using make rest call?

My senary is as follows :

- Customer enters Customer ID, Credit Card Number, Credit Card Dead Date, Security Pasword and payment.

- All infomation sent to web service to control all information. All info true or not.

Regards,

Emine

[Aaron Harrison]

Hi

They haven't verified the servers can reach the URL. That seems pretty obvious - the connection is timing out. 

Could be a security issue on the web service box, the UCCX box, or in between - but I can't see how they could have tested it 'from' the CCX box as it's an appliance and the script engine isn't able to connect to it...

Aaron