Hello,
We have hosted Salesforce, I have a requirement from one team for Salesforce CTI Connector for 20 agents with UCCX 11.5.
I am planning to use built in Salesforce Open CTI Connector. Any one using Salesforce Open CTI Connector. is it licensed ?
I know B+S provide same solution, however that requires additional server. Does Salesforce Open CTI Connector and B+S Provide same functionalities?
