Salesforce Open CTI Connector

[shaijal.allipra]

Hello,

We have hosted Salesforce, I have a  requirement from one team for Salesforce CTI Connector for 20 agents with UCCX 11.5. 

I am planning to use built in Salesforce Open CTI Connector. Any one using Salesforce Open CTI Connector. is it licensed ?

I know B+S provide same solution, however that requires additional server. Does Salesforce Open CTI Connector and B+S Provide same functionalities?

[mfarhan121]

Hi @shaijal.allipra ,
In case having an additional server is a concern, go with the serverless approach. You can easily find a third-party Salesforce TI connector with serverless deployment support. One of such connectors is Smart CTI Connector from NovelVox. The good part is that it is compatible with Cisco UCCX 11.5, and many more versions. 

Checkout more features from here: 

[PTS]

Hi Shaijal,

In case the built in Salesforce Open CTI Connector does not fulfill your requirement and you are open for 3rd party CRM Connectors please check out below 3rd party Cisco connector for CRMs ( Salesforce )

https://developer.cisco.com/ecosystem/cpp/solutions/195083/