Ya i can see where you can do it in CAD but i think they took all that out with Finesse and made everything go to "gadgets" which you have to code.....like the comment above yours, already know about 2ring i was just trying to find something for free....to me it should be a native setting not an add on
Look at that whitepaper I posted. That should give you a start. Lots of good resources online. I was able to configure all the gadgets I needed, I just don't have a need for the "not ready" screen pop yet. But it is a great feature especially when an Agent misses a call.
You would have to build a custom gadget for that scenario. There isn't a gadget currently out there (that I know of), but you can use one of these samples to get started: https://developer.cisco.com/site/finesse/docs/#sample-gadgets
I would suggest looking at the screen pop sample gadget. You would need to do the following logic:
1. Every time the agent's state change, store it in a variable. This becomes the previous state.
2. In handleUserChange, which contains the user's new state, see if the previous state is RESERVED and the new state is NOT_READY. When an agent misses a call, they should be going from RESERVED -> NOT_READY. In this if condition, you would want to screen pop/alert.
I hope this helps.