Contact Center

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...

Hi, I'm working on Unified Contact Center Express (UCCX) System version: 11.6.2.10000-8 Campaign Management Application.I'm trying to update an IVR Campaign from a web application using the following API URL:http://192.168.1.106/adminapi/campaign/3al...

Is there a way to automatically change an Agent State from "Wraup" to "Ready" in ABR (Agent Based Routing) for agents with a different time intervals? The problem is "Wrapup" timer is defined globally for ABR while using a CSQ is not an option here.U...

The application was successfully migrated from 9.0 to 12.0.But, it was very slow to editting the application, so I deleted the WebService element.The issue was resolved.In 9.0 no problem, but in 12.0, it is very slow due to the WebService element.Wha...

Hi,I have gone through documentation regarding this at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-ins...

Hi there,       While the Agent being logged in,there is Agent's Username,Password & Extension.Suppose Agent's Username,Password & Extension is Agent001,ACBD & 6001 respectively.       I am getting Username & Password in the response.Now I am doing A...

Hello   Test deployed to CVP-11   Using an audio element to play an audio file that is 45 seconds long of instructional information, and the barge in option is checked.     Once the audio completes, or is barged in upon the next element is a form pla...

Hello Engineers, I'm new to figure out the bubble chat for any website page after a long time of searching and reading the integration happened successfully between UCCX & CCP  and now everything seems to be done  but regarding testing the Bubble cha...

Hi, all I success upload prompt on UCCX server using the REST API. The prompt file is zip file including of 3 files. I delete prompt files on UCCX admin page and re-upload prompt on UCCX server using the REST API. But there is uploading files is onl...

Hello,I am working on an application, that requires communication from sandbox CUCM Trunk Device to my host. Once I connected to the VPN, which comes along with the sandbox details letter, I noticed that I was assigned an IP 192.168.254.11.So, when I...

Hey All. I have an UCCX 12.5 on and internal domain : uccx.internal.local, and my CCP is in the dmz and hs FQDM ccp.external.dk The chat's are coming to the ccp server, but i can see that the state of my chat notification is failing due to connection...

Hi guys. We have UCCX with CTI protocol version 12 and application that use this protocol for communication.Was decided to update to protocol version 17.According to documentation, change, that could affect to application work is replacement of CallW...