We are developing a CTI web client by doing integration with Finesse (REST API & XMPP) by using the strophe library which Cisco recommends XMPP allows 2 modes of subscription.AsyncSync When we go with Async mode, UI works well, however, the sequence ...
Forum Posts
Resolved! CUIC API availability ?
Hi,I would like to know, if there is a CUIC Api available, that can be used for 3rd party or custom development.I have seen the specifications for a cuic API, but when looking at the packages it is not clear of this is for Cisco Unified Intelligence ...
CCMP Agents put REST API is not updating description field value URL: https://<server>:8085/ResourceManagement/rest/resources/agentsPayload: { "Resources": { "Resource": [ { "Identity": "4625", "Typ...
Agents are getting back to the Not- ready - Break or Not-ready - Lunch state after completing an active chat or email task. So far I'm able to recreate the following scenario., The agent is on Not-ready - Lunch state then changes the state to ready s...
We have a need where we want to allow our students to use their personal cell phone to call a patient, and, have it appear as though the student is calling from a different number. We set up an application in UCCX where the student calls in using a ...
Hi everyone, In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applicationThe Agent Console currently utilizes the .Net Finesse APIs for the rest of the Agent operations (LOGIN, READY, ANSWER, HOLD, etc.)What SDK would ...
Hi We have a particular scenario where:AgentA receives call, conferences in AgentB. AgentB disconnects.We expect that when AgentB disconnects, AgentA should see a dialog event (dialogChange or dialogDelete) about AgentB disconnect. But there is no d...
Has anyone ran into and resolved the following issue. I have tried a couple of the gadget samples and using the sandbox attribute, but still cannot resolve the error.The error is within the iframe for a screen pop to an in house application. The err...
Resolved! Clarification on bug CSCvj78744?
This Cisco bug summary came across my desk today and it seems both incorrect and unlikely, so I'm hoping someone with more info can clarify.Information of window.alert() and console() should be added in Finesse Developer GuideCSCvj78744Symptom:Finess...
Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Is there any way to get ECE email transcript? There's an API for chat transcript:https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/db/db4/classclientapplications_1_1pages_1_1asyncmessaging_1_1_...
Hi Team, we have created feed and added to campaign and we were able to call POST request API with XML request that we got 201 responses which is expected one then we called http://XXXXXXXX/ccp/task/contact/contactID , for this got below responses , ...
Hello.I have a custom gadget that calls a REST API endpoint that returns text/xml response. For example like:<?xml version="1.0" encoding="UTF-8" standalone="yes"?><resp> <member> <child1>name1</child1> <child2>name2</child2> <child3>na...
Resolved! Email Element in call studio
Hi Team, i am developing the call studio application as per requirement, i am struggling with one scenario..the scenario is while customer press 1 for email option then we need to send a mail accordingly , how we can achieve this? could you please te...
