08-02-2011 08:09 AM - edited 03-14-2019 08:19 AM
Hi my client has CCX 7.0 and they want to change the script so here is the situation.
When the customer make a call they only have 2 options, 1. Alianza 2. Health.
No matter what number the customer press the call go to the same call center.
My client want that the number or the option name display on the agent screen so the agents can know where the call came from.
Thanks for your help.
Solved! Go to Solution.
08-02-2011 08:26 AM
Hi,
In the UCCX script on the menu branch that they've selected assign some text to a Call Variable and then present that data in CAD. IE:
Play Menu
Then add Call Variable 1 to the CAD layout by going into the Cisco Desktop Admin web interface and going to Service Config > Enterprise Data > Layouts
Then add Call Variable 1 into the Default layout.
Hope that helps.
Cheers,
Nathan
08-02-2011 08:26 AM
Hi,
In the UCCX script on the menu branch that they've selected assign some text to a Call Variable and then present that data in CAD. IE:
Play Menu
Then add Call Variable 1 to the CAD layout by going into the Cisco Desktop Admin web interface and going to Service Config > Enterprise Data > Layouts
Then add Call Variable 1 into the Default layout.
Hope that helps.
Cheers,
Nathan
08-02-2011 08:28 AM
Nathan,
Thanks for your quick response, im gonna try this..and i let your know if it works .
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide