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Script Consult transfer Delay on Answer

paul.higgsboyo
Beginner
Beginner

Hi all, I have this scenario where agents have direct ddi numbers. These numbers are delivered to the agents via a UCCX script where the call is answered playing the welcome and calls may be recorded greeting. The call is identified as a directDDI call in the script and passed to the agent extension number via a consult transfer step. If the agent doesnt answer the call or is busy the call carries on routing through the script to be delivered to a CSQ. The problem I have is that the Consult Transfer is not clean. the call rings to the agents phone but when the agent answers it there is a second or two delay in the call connecting meaning the caller misses the start of the agents greeting. We are using Finesse but as the call is presented to the agent directly, not via a CSQ at this point theres no call info in the Finesse client. UCCX version is 10.6 and CUCM is 10.5.2SU3. Anyone seen this behaviour before and know of a solution?

1 Reply 1

Deepak Rawat
Cisco Employee
Cisco Employee

Try changing the Call Consult Transfer step to Call Redirect and then test.

Regards

Deepak

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