03-01-2011 09:35 PM - edited 03-14-2019 07:29 AM
If phone of the agent is ready, the call passes to it but when the agent is offline, call don`t pass on BasicQ. In what there can be a problem?
03-02-2011 02:51 PM
What trying to say here ? Are the queue msg didnt play for you when no agents logged in ?
03-02-2011 08:53 PM
Yes
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