Script Modification

[scooter817]

Hi Everyone

The helpdesk manager came to me and asked me if when no agents are logged in could I have the calls routed to an outside answering service. I'm not that great with script editing so I wanted to know if someone can out line the steps I would take to edit the script so it will route calls off net when no one is logged in.

Eric

[jpsweeney77 · Accepted solution]

This thread should get you going in the right direction... https://community.cisco.com/t5/contact-center/uccx-9-02-checking-to-see-if-agents-available-if-not-send-caller/td-p/2442295

[scooter817]

Thanks for replying but what I did was copied a call redirect from another script and modified it and now the other script is working fine.