Contact Center

Hello, I am running WFO 11 and Recording and metadata are working fine but I have a Question: When I login with any agent into WFO I can't see any Records and stuck in No Search Results and The records only appear when I login as admins What Shall I ...

We are planning for UCCX upgrade where current version is 9.0.2.10000-71 & we are using CAD ... Customer wants to stick with CAD application, is the 10.5 UCCX is support CAD application or we need to install Finesse

I am using a REST call to get a JSON reply back from our CRMs API - this all works and I get the reply placed in a string variable. When I watch a reactive debug, the string variable with the JSON response is using escape charaters for the double quo...

Hi there, We are using CUIC11.5 with UCCE11.5. From last week reports in google chrome shows loading view and nothing shows up. It is seen only in one PC and works fine in another PC. Need Help 

Hello, I created many layouts to use in finesse admin and create ECC Variables in the script but always default layout is used. I want to assign layout to appear in finesse agent rather than default layout

hello support community i have 2 questions regarding the operation of Cisco Finesse 11.0. 1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue. 2. Is ...

Supervisor is unable to see the reports of agent snap attached..something is missing from my end please help

Hi folks, Just need clarity on CUBE failover. We have 2 SIP trunks from Service Provider pointing to CUBE. SP_RTR1 ---> CUBE1 (Cisco 4431 IOS XE 3.16) SP_RTR2 ---> CUBE2 (Cisco 4431 IOS XE 3.16) (Note: SP_RTR1 is customer's SBC). Doubt here is rega...