Scripting question

[rplett]

Can someone point me to some documentation on how to add a subscript (?) to get wait time information? I’m looking to have a call hold in Queue for 45 seconds, then transfer to an outside overflow call center. I've been to the docs but nothing like I am trying to do is in there.

Thanks in advance!

[Chris Deren]

Here is the link:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_technical_reference_chapter09186a00801912e5.html#1052754

You want to use "Get Reporting Statistics" step found under General. Look at the available statistics and you'll find what you need.

Another good doc:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800f06f2.html

Chris