Send Email if agents are not logged in

[michaelthompson1]

Is there anyway to set up a trigger in the script that if the agents  aren't logged in to take a call a email is sent to someone. 

Contact center 10.6 

agent desktop 

[david.macias]

I've done something similar within the scripting, but not a workflow. I recommend you do it through the scripting.

david

[michaelthompson1]

Do you have any examples on how to that in a script? 

[Chintan Gajjar]

UCCE/UCCX?

[michaelthompson1]

Uccx 

[michaelthompson1]

Uccx