Contact Center

Hello, I've heard rumors that CAD and CSD will no longer be supported with CCX 11.  Can anyone validate if this is true?  I am planning a CCX deployment and need to deploy some of the features in CAD that to my knowledge, Finesse does not yet support...

Hi All,If finesse Agent need to get the customer information from CRM in UCCX setup, how we can achieve this. by searching the Cisco website understood that , CRM connector is required for this kind of configuration.Kindly share some insight on CRM c...

Hello,My company has bought the Nice Solution bundle from Cisco: L-MDS-NICEI've got the license but don't know where to find the Software to download or the documentation.Does anyone has experience on this that may share with me?Thanks,Rui

HiI have UCCX version 10.5.1.10000-24. I have a simple script, but for some reason, connect step cannot transfer call to agent and put its state to 'not ready'. through CDR analysis and reporting (screen below), the calling number is 202, pilot is 37...

Is there anyway to set up a trigger in the script that if the agents  aren't logged in to take a call a email is sent to someone.  Contact center 10.6 agent desktop 

Hello,I have an issue with CAD Agents, they are disconnecting showing the error message:- One CTI Componets is offline.UCCX: 8.5.1.10000-37What could be this issue.The screenshot of the error is attached, the UCCX is not on the same site of the agent...

Hi all,I have successfully deployed Courtesy Callback and Whisper announcements for a customer, but if a Call queues within CCB and is then answered by an agent, Whisper fails.The router logs show "Unable to find Whisper Announcement media file ........

On UCCX, when an Outbound, Agent Based campaign is configured with a small data set, call retrieval is more likely to pick retries because there are less Pending and Callback records in the database.  Is there a setting which tells call retrieval not...

Dear All,One of my customer facing a issue that in CUIC historical data is missing while real time report and webview imported reports are working fine.CUIC versio is 9.0.x while UCCE is also 9.x.