Set Calling information

[Neal haas]

I have calls leaving a Script going to a main line. I was just asked if there is a way to notify the Call Handler (Live Person) it is a call from the  UCCX script. Apparently there is a specific Greating for people to say if the caller is comming from the UCCX system.....  

Such as "From Call Tree" Or "800-XXX-XXXX"

Is this Possible?

Thank you              

[Neal haas]

Is this possible?

[Gergely Szabo · Accepted solution]

Hi,

yes, everything is possible.

1. Create a new call contact to the 'main line' number.

2. Play a prompt, e.g. "this is a call from the call center".

3. Transfer the original call contact to the new one.

G.