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Beginner

Silent Monitor on 1 Team Only

Is it possible to use silent monitoring on only 1 Team and a certain skillset in UCCX? We have a bunch of teams and skillsets but only 1 group wants this feature enabled. 

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Engager

One way would be to disable BIB on all the phones you do NOT want monitoring, but I think that's a pain. The longer term, but harder solution would be a custom gadget which disables the monitoring solution for everyone not in team X.

 

david

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Beginner
Beginner

Hi ,

Please checkout below 3rd party solution which would fulfill your requirement.

There would be no need to make any changes in your existing Cisco setup.

MARS Silent Monitoring for Cisco CUCM / UCCX / UCCE / PCCE

PFA a short write-up on the solution

The solution supports
- Cisco desk phones
- Cisco Jabber soft phone
- Multiple extensions configured on Cisco IP Phone
- Shared extensions configured on Cisco IP Phone
- Inbound Calls
- Outbound Calls

For more details please write to info@parsec-tech.com

www.parsec-tech.com

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