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Silent Monitoring- Audio quality

Rajesh Revuru
Level 4
Level 4

‎04-14-2008 10:54 AM - edited ‎03-14-2019 02:05 AM

One of our supervisor does the silent monitoring, they can hear the agent fine, but they cannot hear the PSTN caller fine. Anyideas on how we could troubleshoot this?

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geoff
Level 10
Level 10

‎04-14-2008 12:58 PM

The more info the questioners add, the better chance the answer will be provided.

* What Cisco Contact Center technology? (UCCE, UCCX)

* What desktop? (CAD, CTIOS, etc)

* What type of monitoring? (CAD server-based, WinPCAP client-based, CUCM built-in bridge)

Regards,

Geoff

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Rajesh Revuru
Level 4
Level 4
In response to geoff

‎04-14-2008 03:03 PM

Geoff:

It is UCCX

CAD Version is 6.4

I am not sure which type of monitoring it is

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