I am trying to report on total calls in ICM now. I have 4 CVP Call Servers and the Inbound Calls average about 75 on all 4. So roughly 300 calls stay active on CVP all the time. I have looked Agent Real Time Report, SKill Group Real Time and Call ...
Hi,I got the following error Whenever I tried to add the trigger in Cisco Script Application. Failed to create the CTI Route Point and corresponding Line on Cisco Unified CM. BRAbdulkarim
Hello Everyone. We have a UCCX that forwards a call to a non Cisco system. I would like to know if it is possible for the original calling number from the UCCX to be passed to it. Right now, the caller ID that is shown on this system is the original ...
We have a number of admin scripts with have a series of if statements where we check a number of dates within the same if statement using "or" and then set a variableiExample if 1/5/2019 or 2/5/2019 or 15/08/2019 etc and if current date match then s...
Hi. In a transition from CAD to Finesse, I have no way to see which agent that still uses CAD. Are there some log that I could look in, that will give me an indication, if there's any agent left on CAD?
UCCX 10.6 I would like to populate a custom variable, for reporting, for each time a call is presented to an agent and not answered. Unfortunately, there does not appear to be a location in the script to populate this. When the call is presented, i...
Hi All, We would like to ask what exactly the difference of Outbound on IPCC and Outbound on Non IPCC in Agent Call Summary Report? Am I correct to say that Outbound on IPCC are the outbound calls of the Agent when they are logged in to Finesse and ...
Hi AllI have a Cisco Agent Desktop and sometimes it remain in talking state and your IP Communicator is idle (no calls active). In the supervisor desktop it show in talking state.To someone has happens the same?CUCM 9.1.2 and UCCX 9.0.2. TIACristian
Hi, I have a UCCX HA 11.6 cluster deployed in a corporate domain using Self Signed Certificates from the corporate internal CA. I have added SocialMiner in the DMZ using a public IP address with no NAT.My question is, can I have the SocialMiner app...
As others, we use set variable in admin scripts for holiday, time of day checks etc in admin scripts. We currently have 300+ scripts in our PCCE system and have repeated requests to reconfirm any holiday dates. Are the set variables in hds?I'm lookin...
I have a customer that has configured 450 CTI ports in various control groups for UCCX.They have only 100 premium seats giving them 200 IVR ports maximum.My question is how customer is able to install 450 ports, if system maximum is 400 and customer ...
Hi All, I am newly working on the Call studio scripts which are already implemented in my environment. I have a question that if I want to now the relation between the scripts created on ICM and Call Studio, Is it possible?I just want to know that w...
Hi all, I configured AQM with trial license in my home lab, but it is not working. It showed "QMLC3000 User licensing is invalid"in ctiservice. Actually, i already applied AQM license to all agents. Is there anyone who can provide some thoughts to fi...
Hi everyone, is there any way to install UCCX Client Agent Desktop (CAD) in virtual Machine (Hyper-V or VMware) while all of our Physicals PC`s cannot install Windows 32Bit and the Recording no working in windwos 64Bit?
Is there a way for agents in Finesse to edit the email subject and/or body in the original message before replying back to the customer? The use case is when customers send in emails with profanity or otherwise offensive language that the agents do n...
