simple UCCX script for IVR,Welcome message then press 1 and press 2

[debasish rout]

Dear Experts;

I have uccx 10.5.

I want to write a simple IVR script as below.

Step-1- Welcome message.with press 1 for Sales and Press 2 for Marketing

step-2   User Press 1 then transfer the call to Sales Skill Group.

Step-3  User press 2 then transfer the call to  Marketing Skill group.

My doubt is how to accept when user press 1 and match the value and then transfer the call to that skill group.

Really appreciate any link or script for this.

Regards

Debashis

[martyn.rees]

Have you had a look at the sample script repository? You can grab it from here if not. http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-implementation-design-guides-list.html

It is listed under the 9.0.2 section (don't worry still applies for 10.x) and provides a long list of sample scripts including explanations.

[debasish rout]

Dear Martyn;

Thanks a lot that was very nice and valuable information.

just want to ask which palette i have to use to save the value 1 or 2 when user press 1 or 2.

I know using Menu we can create different Menu option.

After user press 1 it will go SALES skill group and if press 2 Go MARKETING Skill group.

Appreciate if you can help me in this regard.

Regards

Debashis

[Slurpas84 · Accepted solution]

Hi sir,

From the Media Palette you can pick "Menu".

There you can have a prompt, filter for keypresses and do actions depending on that keypress the user does.

/BR MG

[debasish rout]

Dear MG;

Thanks for your reply.

I got it now.

I am creating the same.

Thanks a lot.