SocialMiner 10.6 - Cannot send reply

[MarcRacine90911]

Hi,

We have deployed SocialMiner 10.6 but the reply doesn't seem to work. We can receive email without any issue.

I do see this in the log:

0000002143: 10.178.242.113: Apr 14 2020 16:26:37.907 -0400: %CCBU_INFRASTRUCTURE-3-REST_API_INTERNAL_SERVER_ERROR: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: send_email: createSmtpConnection failed]: There was an uncaught and unrecognized exception thrown by the REST API

0000002144: 10.178.242.113: Apr 14 2020 16:26:37.908 -0400: %CCBU_INFRASTRUCTURE-3-EXCEPTION_INFO: %[build_date=Apr 27, 2017 1:38 PM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: send_email: createSmtpConnection failed

Anyway I can find the reason the SMTP connection failed from the logs?

Thanks

[MarcRacine90911]

I did find this part, I guess my SMTP server doesn't authorize the connection?

0000000020: 10.178.242.113: Apr 14 2020 01:02:24.538 -0400: %CCBU___NOTIFICATION-3-EMAIL_NOTIFICATION_CONNECTION_ERROR: %[auth_enabled=true][enabled=true][exception=javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client][hostname=mailrelay01.domain.mycompany.com][port_id=25][usr=email@mycompany.com]: An error occurred while connecting to the SMTP server. ; The emitter will attempt to resolve the issue. The system encountered an issue that is most likely caused by misconfiguration.
0000000021: 10.178.242.113: Apr 14 2020 01:02:24.540 -0400: %CCBU___NOTIFICATION-3-EXCEPTION_INFO: %[build_date=Apr 27, 2017 1:38 PM][build_type=rel][exception=javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client
at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:765)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:685)
at javax.mail.Service.connect(Service.java:295)
at com.cisco.ccbu.ccp.notification.email.EmailNotificationEmitter.openSMTP(EmailNotificationEmitter.java:166)
at com.cisco.ccbu.ccp.notification.email.EmailNotificationEmitter.connect(EmailNotificationEmitter.java:229)
at com.cisco.ccbu.ccp.notification.NotificationEmitter.reconnect(NotificationEmitter.java:363)
at com.cisco.ccbu.ccp.notification.NotificationEmitter.reconnectWithUpdatedProperties(NotificationEmitter.java:486)
at com.cisco.ccbu.ccp.notification.NotificationEmitter.checkForPropertyUpdates(NotificationEmitter.java:467)
at com.cisco.ccbu.ccp.notification.NotificationEmitter.run(NotificationEmitter.java:284)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
][product_name=CCP][subsystem_exception_info=][tid=EmailNotificationEmitter][version_number=CCP_10_6_2_0_0_0_15]: Information associated with the following logged exception