SocialMiner Chat - Integration with CRM

[ln33147]

Dears,

I would like to ask about the feasibility of the integration between Cisco SocialMiner (Chat) and Third-party CRM systems in order to have a screen pop-up when a chat is assigned to an agent. The pop-up is to display customer information retrieved from CRM or another database. Is this feasible?

Any help is greatly appreciated.

Thank you in advance.

Lara 

[Quigath]

Of course this is possible, it just depends on how much coding you're comfortable with and what the end result should be. Have you already looked at the Social Miner API? What have you tried or are considering?