08-17-2015 12:14 PM - edited 03-14-2019 03:06 PM
Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?
08-17-2015 09:09 PM
Hi Virindiana,
What is the exact issue. You do not get the dropdown for tabs show, settings or security?
Most probably it can be a browser issue. Do you get dropdown on "Cisco Unified Serviceability" page of SM.
Please let me know.
Regards,
Rahil
08-18-2015 11:56 AM
Hi Rahil
I can't get the dropdown for all tabs:show, settings,security,software upgrade and help.
I'm using Internet Explorer 11.0.
In Cisco Unified Serviceability Interface ,all tabs work correctly.
Regards.
08-20-2015 07:57 AM
A standalone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. I'll assume CCX: http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5(1)_SU1#Supported_Browsers1
Are you using Compatibility Mode?
08-20-2015 05:11 PM
HI Virindiana,
Could you try Firefox or IE10 once and let me know how it goes.
Regards,
Rahil
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