SocialMiner Installation

[viridiana.luna]

Why in the Socialminer 10.5(1), newly installed , in Cisco Unified OS Administration User Interface i can not select any options available, like show, settings , security and others?

[Rahil Rakhangi]

Hi Virindiana,

What is the exact issue. You do not get the dropdown for tabs show, settings or security?

Most probably it can be a browser issue. Do you get dropdown on "Cisco Unified Serviceability" page of SM.

Please let me know.

Regards,

Rahil

[viridiana.luna]

Hi Rahil

I can't get the dropdown for all tabs:show, settings,security,software upgrade and help.

I'm using Internet Explorer 11.0.

In Cisco Unified Serviceability Interface ,all tabs work correctly.

Regards.

[Mark Grace]

A standalone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express.  I'll assume CCX: http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5(1)_SU1#Supported_Browsers1

Are you using Compatibility Mode?

[Rahil Rakhangi]

HI Virindiana,

Could you try Firefox or IE10 once and let me know how it goes.

Regards,

Rahil