11-14-2008 04:07 AM - edited 03-14-2019 03:15 AM
Good day.
We have problems with monitoring, record of conversations of agents. Record occurs by a traffic light principle.
For example,today i have been recorded agents "A,B,C".
Tomorrow there will be record ability for agents "C and D".
In what on yours there can be a problem???
11-17-2008 12:43 PM
Was this working before and stopped working now?
check the show vlan and show vlan remote-span to check if rspan is setup right..
11-17-2008 11:05 PM
Hi Joel.
Yes,it was working fine before,since september 2007.
I've faced with this problem only a week ago.
The Call Centre's installer confirms it's the network issue.
But no changes were made since 2007.
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