09-19-2023 05:34 AM
UCCE version 11.6
Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team.
We have 151 Agent Teams and writing down/taking print screens of each Team and each tab would be time consuming, to say the least.
Thanks in advance,
Stefaan
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09-19-2023 05:52 AM
You have to use the Finesse API for this
https://<FQDN>/finesse/api/Teams
Team APIs - Finesse - Document - Cisco Developer
09-19-2023 05:52 AM
You have to use the Finesse API for this
https://<FQDN>/finesse/api/Teams
Team APIs - Finesse - Document - Cisco Developer
09-19-2023 08:36 AM
This is the way the API is pretty straight forward and easy to consume. A bit of Python code will get you want you need.
david
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