Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
HiI'm trying to create a report to get the calls per hour for certain application... My query is running fine, but if I put it into an Anonymous Block, CUIC interprets "::DATETIME" as a parameter: select startdatetime::DATETIME HOUR TO HOUR AS CallH...
Good evening everyone,I have a problem on the wallboard, I noticed that the ODBC communication with the Informix database (uccx) is not working.I reset the password of "uccxwallboard" but it doesn't connect.I have attached an image with the error
We have an agent that is skills that can service two queues. We have a called in the queue1 for 25 minutes and queue2 for 50 minutes. With skills based routing, what is the determining factor as to which call AgentA will take when she logs in?? I t...
We have been reported on the following defect ID CVE ID: CVE-2015-0225. The solution for this is to secure JMX access between OAMP and CVP components. Has anyone done this that could refer me to the right steps. The following guide is totally out of ...
Hello,In our previous telephony system we were able to create a nightly CSV file that imported our ideal attribute states for all agents. This nightly task would reset everyone's attributes at midnight, meaning we did not have to keep manual logs of ...
CUCM 12.5 with UCCX 12.0I am creating a new script. Currently I use prompts for the greeting, date/time announcement, call recording message. The script then verifies the time/date, agent status from CSQ and drops into a menu with five options. Each ...
Hi,Is there any re-skill tool for uccx supervisor like we use in ipcce. I am not finding any option other than uccx admin web page to re-skill agent. Regards,Dinesh Joshi
Hello Dears, How can I see outbound call report for campaign including "Agent, Called number, time, success or failure", is it built in Cisco report? or I have to use 3rd party? Thanks in advanced,
Customer needs to display the Call variables in Korean on the Finesse screen. Is it possible to do so? If so, what's required?
i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: {"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since ...
Dears,We are working on a UCCX script and we need to call a REST Web Service.One of the parameters to be passed is ($filter) and the value should be exactly as the following TicketNo eq 'xxxxxx' with 2 spaces and 2 quotes.It seems UCCX doesn't allow ...
Hello, We have a problem with uccx reports. Today no report is working (manual reports, scheduled report). In the list of the scheduled reports each day, we see the last report sent yesterday and the next one tomorrow. Has anyone encountered this inc...
I had Dialer secure communication between PG and MR PIM and Dialer and CTI with a signed certificate , same certifying entity that i am using for all system communications , but is not working between dialer and SIP Gateway (sip dialer) , however if ...
Hello community, I have received the following question from our customer: is it possible to set up Wrap-up time after self initiated call in UCCX 12.5? Thank you in advance. Regards, Merdan Aliev
.jpg "VIP Advocate"){kind=icon}
