Hello Experts,I have one CSQ, 2 Skills and 2 agents.CSQ_Support contains the skills Support_Level_1 and Support_evel_2Agent_1 has Support_Level_1 and Agnet_2 has Support_Level_2Both agents are logged-in and ready. I call with reactive debug and see t...
Hello everybody
I would like to ask a question.We are planning to migrate some of our customer services from UCCX 12.5 to webex cc. These services are very simple, but I don't know how to replace the variable defined as a parameter in the Uccx IVR sc...
Any special concern is needed when returning an array from Java to UCCX Editor.
I tried my code inside Eclipse and it's working fine.
In UCCX Editor it's returning "unable to parse expression; expecting { (line..)"
This error is in the return section...
Hello,
Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number.
I receive these updates through the Wallboard user, using a DSN a...
Hey,i create new script for my customer with call back option and everything is work prefect.i try change the call redirect steps with call consult transfer so i can monitor if the call is answer or not and show that to the customer in the report.aft...
Dear All, We have installed PCCE 12.0 with (Packaged CCE 2000 Agents) new setup.Current running setup is UCCE 10.5.x.Planning to migrate UCCE 10.5.x setup configuration to PCCE.Please let me know how to migrate UCCE configuration Data to PCCE setup...
Error "Agent device built in bridge is not enabled."Bridge IS enabled and programming has been compared to once user that is working.when the users are not ready there is an X on their red dot. CCX ver 11.6.1 express
Good morning, I am very new to this forum, so if I have done something wrong or selected the wrong board, I apologize and would appreciate it if someone could get me on the right track. I have recently taken over some of the reporting for my departme...
Dears,
We are having a problem with the detailed call by call reports.
It keeps on loading and then pops up several error among which is the following:
There was an error fetching value list values. Please contact your administrator.
Its a UCCX 12....
Hello Team,
We would like to set up a third-party application to fetch the caller’s details which are required to integrate with UCCX to send the caller's number once the agent accepts the call, below the call scenario, please advise whether it’s doa...
Hi, in a CCX script I need to get data coming from an external http server. I know that there is the "make rest call" step, I'm wondering if I can get data coming from a HTTP request also with other simpler steps, or if make rest call is the only way...
