Cisco documentation states "Remote PGs are not supported for single sign-on", I would like to know the specifics of why, is this a Cisco limitation due to some interaction between the agent and the CIM or the remote PG and the core data center or something else. Surely major global contact centers using UCCE 11.5 have a way for their Finesse agents to log in using SSO and don't have some hybrid model where agents local to the CIM are using SSO and other global agents use Active Directory login to applications, right? Anyone know how to fix this limitation?
Welcome!To my Webex Developer resource overview
Like it?Please scroll to the end and click the 'Helpful' button!
Contribute?Something I should add? Let me know in the comments!
QUICK ACCESS TO THIS PAGE: cs.co/webexdevinfo  ...
The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastructure, which improves its throughput and reliability ...
Fun and Easy Virtual Hackathon
60 Teams Win Prizes
ALL Participants Receive Certificate Signed by Execs
Important Note: This contest is governed by the Terms and Conditions in the document attached at the end of this page. Please re...
Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...