Cisco documentation states "Remote PGs are not supported for single sign-on", I would like to know the specifics of why, is this a Cisco limitation due to some interaction between the agent and the CIM or the remote PG and the core data center or something else. Surely major global contact centers using UCCE 11.5 have a way for their Finesse agents to log in using SSO and don't have some hybrid model where agents local to the CIM are using SSO and other global agents use Active Directory login to applications, right? Anyone know how to fix this limitation?
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...