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Resolved! Issue in popup on outbound call (Finesse)

I am trying to open a popup for an outbound call. see the following screenshot in this popup i am using two variables (BABuddayName and BAAccountNumber) to popup the proper link. My text file for dialer is like this:firstname,phone1,phone2,accountnum...

Resolved! Get Query Rule on outbound call

Hello,I would like to get query rule when outbound (dialer) call is going on. I need this parameter to add to my application link and open this link when call arrives.It seems that parameter (query rule) was available in CTIOS, but now in Finesse i d...

Context service Registration problem

We are trying to do context service registration. When I click on register button then it opens a new tab and redirects me to cisco spark login. After login it shows me the following error:

Resolved! Agent call back request development.

HI,Can somebody help me to know step by step process to implement Agents call back request application?As we have webservice team and they are planning to send me the data on CISCO side, now i want to know how can i deal with that data and how can i ...

WebService - mymakeRequest function with Authorization

Hi,I came across Webservice finesse sample gadget that used cisco API. I am trying to add Basic64 Authorization in mymakeRequest function as it is required by the endpoint that it is trying to execute.Do you have sample codes on to set the Basic64 A...

UCCE ICM Routing Script Question

Refer some discussed UCCE can get The position in queue of the new call will be SkillGroup.<variable>.RouterCallsQNow + 1. But we had used Dynamic Precision Queue in Routing. we tried to use Dynamic Formula following in UCCE Scripting and Media routi...

Can I add a custom HTTP header in a Workflow REST message?

We have a requirement to send a REST POST message to a backend system, to trigger a post-call survey. We were planning to use a Finesse Workflow for this. It seemed perfect for the job. However we can't seem to add any additional headers using the st...

Resolved! Problems connecting to SocialMiner BOSH

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

Built in DB element - Query syntax quesiton

I'm trying to use the build in call studio DB element. When I execute the below query on my db, the ANI does not have single quotes around it. The ANI column in my db table is a varchar.Can someone please let me know what do I need to do in call st...

Finesse Client Side Chat API

Is there anyway we can get access to making modifications to the chat window for the client in the future ?Thanks,

Pod Delete Error: Workgroup type non-lab

isthe below error raises two questions:is it possible to delete pods within a production workgroup? if so, how?is it possible to modify the workgroup type from product to lab? if so, how? type Exception report message java.lang.Exception: {"errorType...

SVN Group Element Issue

HiAfter upgrading to CVP 11.0, we started having some problems regarding group elements and SVN version control system. When the developer checks out the code and makes some changes on pages that don't even have group elements, then tries to commit t...

How to get the jabberwerx events

Hi all,I have a query regarding jabberwerx events. I am able to get the notifications from jabberwerx while the user signs in , and changes the states like ready,not-ready and logout.But when I try to make a call, the finese api initiates the call.Bu...

Finesse LearningSampleGadget Page Load

Hi Guys,Playing around with the learningsamplegadget (but get the same behaviour in the embeddedwebapp and screenpop applications.I am trying to load a webpage and pass a variable based on specific UCCX triggers being dialled. Does anyone have any ex...

Resolved! Gadget -- Delay in getting call variables

Hi all, it seems like there is a delay for a custom gadget to get the dialog object and its call variables. For example, on an incoming call, the OOTB call variable window displays immediately. However, it take several seconds for the dialog object t...

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Forum Posts

Resolved! Issue in popup on outbound call (Finesse)

Resolved! Get Query Rule on outbound call

Context service Registration problem

Resolved! Agent call back request development.

WebService - mymakeRequest function with Authorization

UCCE ICM Routing Script Question

Can I add a custom HTTP header in a Workflow REST message?

Resolved! Problems connecting to SocialMiner BOSH

Built in DB element - Query syntax quesiton

Finesse Client Side Chat API

Pod Delete Error: Workgroup type non-lab

SVN Group Element Issue

How to get the jabberwerx events

Finesse LearningSampleGadget Page Load

Resolved! Gadget -- Delay in getting call variables

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Get supervisor queues, but not from supervised team members

containerServices.showDialog button options question

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