Hello, Can anyone share Nuance voice Biometric integration/ Call studio application details as we need to test this feature in lab similar to this: https://www.youtube.com/watch?v=7AIuN6e7KN8Regards
Hi All,As you seem in the subject of this discussion I would like to configure a Gadgets in which the Agent is able to write down notes after a call and these notes are sent to the external SQL database.Thanks in advance.Kind regards,
Hi, I am setting value in variable1 at ICM script for the outbound call but this variable value does not show at finesse. Can anyone help me Thanks,Touqeer
I am trying to open a popup for an outbound call. see the following screenshot in this popup i am using two variables (BABuddayName and BAAccountNumber) to popup the proper link. My text file for dialer is like this:firstname,phone1,phone2,accountnum...
Hello,I would like to get query rule when outbound (dialer) call is going on. I need this parameter to add to my application link and open this link when call arrives.It seems that parameter (query rule) was available in CTIOS, but now in Finesse i d...
We are trying to do context service registration. When I click on register button then it opens a new tab and redirects me to cisco spark login. After login it shows me the following error:
HI,Can somebody help me to know step by step process to implement Agents call back request application?As we have webservice team and they are planning to send me the data on CISCO side, now i want to know how can i deal with that data and how can i ...
Hi,I came across Webservice finesse sample gadget that used cisco API. I am trying to add Basic64 Authorization in mymakeRequest function as it is required by the endpoint that it is trying to execute.Do you have sample codes on to set the Basic64 A...
Refer some discussed UCCE can get The position in queue of the new call will be SkillGroup.<variable>.RouterCallsQNow + 1. But we had used Dynamic Precision Queue in Routing. we tried to use Dynamic Formula following in UCCE Scripting and Media routi...
We have a requirement to send a REST POST message to a backend system, to trigger a post-call survey. We were planning to use a Finesse Workflow for this. It seemed perfect for the job. However we can't seem to add any additional headers using the st...
Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...
I'm trying to use the build in call studio DB element. When I execute the below query on my db, the ANI does not have single quotes around it. The ANI column in my db table is a varchar.Can someone please let me know what do I need to do in call st...
isthe below error raises two questions:is it possible to delete pods within a production workgroup? if so, how?is it possible to modify the workgroup type from product to lab? if so, how?
type Exception report
message java.lang.Exception: {"errorType...
