System resourses detection????

[Neal haas]

I have a UCCX with many queue's and many different options.

I have a question, I want to see if all of the queue's are equal to 300, I want to start provideing a heavy call volume message.

how do I do this?

Thank you                  

[Gergely Szabo]

Hi, you can use the Get Reporting Statistic step to take the number of contacts waiting at CSQ and if it reaches a threshold, you can play a prompt.

G.

[Neal haas]

So are the fields in Get Reporting Statistic.

OBJECT: Overall IPCC Exxpress

Field: CSQ's

Row Identifier: Blank

Thanks

This one is new to me.

[Samuel Womack]

Typically folks are looking at a Particular CSQ here..so the

Report Object would be CSQ IPCC Express

the Field is what Statistic you are looking for (perhaps Current Wait Duration..this is in seconds)

Row ID = the CSQ Name "CSQ" or String Variable that is assigned a value of the csq name sCSQiD = "CSQ"

the Result Statistic is an INT(int) Type you need to define in the Variable Pane of the CCX Editor.

so if(iResultStatistic >= 300)

          playMsg

     else

          dontPlayMsg

[Neal haas]

I am trying to get a way to get all of the CSQ's in the system at 1 time. I think that I have about 23 CSQ's in the system now.

[Samuel Womack]

So as was stated, Overall IPCC Express, whatever field you are trying to collect which normally returns an Integer value..refer to

Cisco Unified Contact Center Express Scripting and Development Series: Volume 2 page 212

[Neal haas]

I found what was needed.

OBJECT: Overall IPCC Exxpress

Field: Contacts Waiting

Row Identifier: Blank

Contact:Blank

Thanks for the pointers!