Contact Center

Hey All,I am doing some Database stuff on EIM and was curious about the Data for "NO_ACTIVITIES_PENDING_EMAIL". Are these considered to be emails that are still sitting in the queue or are they emails currently pending being sent, etc...?The table wi...

Hi,we need to record prompts in 10 different languages (in UCCX) and saving them appropriately in their respective locale. whats the best approach of scripting to handle this. Shall there be a menu in place (to record english prompts, press 1) and th...

Hello,I have a request from one my customer who would like to overflow calls an external 1800 number if all of their agents are busy.They have 4 different CSQs and for each CSQ there is a separate 1800 number to overflow calls. For the UCCX scripts ...

Hi - We have IPPA environment & we would like to hide the default CSQ stats all the time for the agents , but give them the option to change their state (Ready, Not Ready, Logout) from the home screen. Please confirm if there is a way to do it.Raj

Hello everybodyI deployed CCMP 9 in a UCCE solution.When run the database installer,it happened an error "there should be 10 timezones defined in TB_ADM_TIME_ZONE_CONFIG".When check the portal database,it did there were 10 timezones in the specific t...

Is the ability to create/edit cuic report definitions available with Enhanced or is that Premium only?

Hi,I am planning to use BLIND CONFERENCE feature in CAD. Basically customer requirement is to play a pre-recorded message to the customer after agent has answered the call. Here is what I am planning to do-Create an application, script and have recor...

I having issue with Cisco Supervisor Desktop loggin into CCX and getting this error "The ID you entered was not found".  I have try to manual sync directory services and also getting this error "CDAUI2082 At least one error has occurred during the ma...

All,I am looking for a sample script to allow me to create the following step:    "Thank you for calling say or press 1"I am know sure about the say part.thanks

Hi,Whether any mechanism to schedule to read the contacts to be imported for UCCX Outbound instead of importing the contacts list each time manually.Please help

Our call center has a single agent on duty during the early morning and when they go to lunch they would like calls to be forwarded to alternate locations depending on the caller inputs (connection). I'll admit I don't know much about UCCX scripting ...

Hi I am using uccx 8.5.1 , is it possible to config Outbound dialer of Promt only,I mean when we give input as the contact number,  the receive can listen only Promt which we upload