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Resolved! Quality Manager information

Hi everyoneCould you help me with some questions about Quality Manager? ThanksIs this a free software cisco will provide you if you buy the licenses to connect CCX angents to it?Does if need a especific apliance o your can install it in your own wind...

Resolved! Resource Selection Criteria Question

Hello, I have been researching weather or not UCCX can send inbound ACD calls as a broadcast to all available agents. I have a feeling it's not possible becuase one person would take the call while the others receive a missed call and that will show ...

Alternative Options

Currently we have a client that uses Contact Center Express.  They broadcast calls to multiple lines by pushing the call back to CM for a Hunt List.I'm looking for some alternative ideas that might be able to move the client away from the Hunt Lists ...

Cisco social miner

Hi teamMy client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.Any sugg...

Resolved! Redirect Call to Another Extension not answering - No Agent License

Hi there, We are trying to create a simple script, the main issue is if this script could be achieved without using agent licenses. The script is defined as follows:- Working Days from  8:00 am - 14:00 pm ----> Redirect Call to an Extension (Paramete...

UCCE outbound option: Managing dialing list to remove certain records

Is there a way to:Option#1•1.       Write sql job to remove certain “member” records or pending records because in Cisco’s Outbound option users guide clearly states,                     You should not no any operation in the DL_Tables. It seems like...

Resolved! RouterErrorCode documentation

Hello,Is there a documentation for RouterErrorCode values found in ICM Route_Call_Detail table?I have seen that value of "0" means "call has been normally answered" and value of "448" means that the customer has abandoned. Where can I find more detai...

Convert CRTP URI to HTTP URI?

Given a CRTP URI, I'm trying to get an HTTP URI for the same resource. I can get the contents (wav file prompt, or VXML document, or whatever) easily enough, but not the HTTP URI equivalent.The scripting documentation states:If you are in a script or...

pbarrett1 by • Level 1
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