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  hi We currently have a UCCE 8.5 as a new installation , the new system replaced a legacy IPCC 6.X . The old system had various reports which were available at the time however the reports now available at UCCE 8.5 seem to be reduced when comparing ...

iptuser55 by Level 6
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  • 6 replies
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we have the following :          -CUCM  7.0.2.20000-5     -UCCX   7.0(1)SR05_Build504      -QM      2.6.2.7we have to upgrade all of these components to 9.Xso how should i do the windows to linux upgrade for the CUCM and UCCX and what is the upgrade ...

I have a script that is double counting calls in the reports. Anyone point out my failings in the script? Atleast I hope that it is my script and not the UCCX itself 1 phone call by me to an agent is reported as 2.1 abandoned phone call by me is repo...

Neal haas by Level 3
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  • 1 replies
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Hi We are using UCCX9.0 with CUCM 9.1 By default Agents should need to log to CAD and put ready to answer calls, can we disabe this ? I need to get calls to Agents without login, basically no neet use CAD for Agents, only Phone is enough, how can we...

Two questions about Quality Manger licensing:We are upgrading from 8.0 to 8.5.  Do we need to use the PUT tool for new licensing, or will the license remain the same?We're also considering virtualization.  Is the license tied to our MAC?  Would we ne...

                   Hi ,I am getting attched error in UCCX , We are having 2 UCCX in cluster mode , one of the UCCX showing error "Error reading Scripts Repository Data Store not initialized. Please activate the Repository Data Store by navigating to ...

Is there a way to get a list of our agents that includes their username and agent extension?  RmCM | Resources shows their Name and extension, but it's their display name (Bill Matthews) not username (bmatthews).  Clicking on any individual agent sho...

As the title states - upgrade from 7.2.3 to 8.5.3.  The existing 7.2.3 platform will remain in place on physical servers.  The new 8.5.3 environment will be on UCS C series VM.Has anyone tried anything similar.  PDI suggests first going to 8.0(1a) fo...

Hello,I need to know how in CAD, the agent statistics that include the number of handled calls, the total break time and other timers can be reset.Do they automatically reset when the agent logs out and logs in again?Or is there a manual way to reset...

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