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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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I have an implementation of a UCCX 8.5 and loquendo server for TTS. In the configuration of TTS server on the UCCX (subsystems->MRCP TTS->MRCP TTS Servers) I can see the loquendo server as "REACHABLE" but i've made a script to test it and I'm not hea...

Resolved! UCCX Holiday Error

Hello,my script doesn't recognize holidays, i created a XML file with the dates a holiday script and the main script pointing to the holiday script , when i check with the reactive debug he checks the holiday and it goes to the open menu. any suggest...

in icm 8.0 i config the PG type is PG Peneric type in configuration manager and config the CM and VRU pimthen i should choose which one type to install the PG...?i add the callmanager and VRU in PG1 but not working..

bo liu by Enthusiast
  • 2 replies
  • 0 Helpful votes

Hi,I am new to cisco support, please help me with how to get started with it.---Posted by WebUser Juliana Olive from Cisco Support Community App

fb_webuser by Frequent Contributor
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Hi Guys,I don´t have practice with creating script uccx and appreciate who can help me. I did the xml file, and verify any models script about holiday in this discussion forum. Now, I need to do call subflow with the script that is working. I am atta...

wilsonsant by Frequent Contributor
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  • 0 Helpful votes

we have created a script with VM in queue and play back.  Once the agent plays back their VM that has been delivered to them, we want them to be able to "save " or "forward" the vm over to unity.  We have created the routing rule that delivers the ca...