Contact Center

I have a requirement to report on our service desk's incoming calls during half hour intervals between the hours of 8am - 6pm Monday - Friday between the dates of 22/5/13 - 22/10/13.Unfortunately when I run this report at the moment, it includes half...

Hi Pros,I have a doubts regarding which table should I use to create a SQL query for CUIC report to show the following:Based on Call Types:How many calls are handled as, let's say, FCR,How many times certain number called (during the day), If it is h...

Hi All We are going to integrate UCCX with External Payment Gateway, I need to  know the compatibility with this.integrating UCCX with external Payment  gateway is possible or not ? What are the dependencies ? Please guide to plane this installatio...

        Hello,I am performing some tests in UCCE 9.0I need to locate if my call was handled by Call Router A or B.Where can I find this information?Thank you,Sahar Hanna

Hi,In CIM 9.0 the Listener service is running in shared resources.But in partition the same listener service is not running. and the Agent PG is not reflecting in listener instance.Find the attached screenshot for the reference.Regards,Venkatesan

Hi Guys,I am running UCCX 8.5. I have identified what the issue is but can’t seem to figure out a way around it. I am doing a simple DB write step to a MSSQL 2005 server. The issue is the query fails when the VALUE is set to a string variable in my s...

                   I think that I need to use CET to export my current lics (UCCX 7.0) so I can install them on the new 9.0 system but, and I realize this may be stupid but will export essentially give me a "copy" of the license file or will it remov...

Is there a way to program when a caller comes into the 800#; Prioritize the call-in user that want to pay bills to give them the highest priority when calling inCallers dial the agents extension, get passed to an auto attendant which would either tak...

        Hello,Iam doing an upgrade from 7.1.5 to 9.1.2, since the system are in production, we build a parallel 7.1 publisher in VM (Linux4, 4G,160GB HDD)and restored the backup from the production system succesfully.  After that i had upload a demo ...

The place call step always dials the call, but when the distant end answers, the step follows the Unsuccesful result?   The step does not seem to understand that the call was dialed and answered?   Duh......

I have a UCCX version 7.0(2)_Build254 and CAD installed . One of my agent switch to no ready and no phone call through your number . Does exist a timer to modify at UCCX ?Thanks and best regards Hugo