TCL IVR scrip and CCX Integrating

[Jean Lofrano]

Hi team,

I need to integrate a TCL script with a CCX script.

The environment is:

call >>>> CCX script >>> Collected digits >>>> Call Redirect to TCL script

But, I need to receive the collected digits in my tcl script.

I have asked for CCX script administrator to add the collected digits in the ANI or DNIS, than forward the call for me , but the administror told me that it wasn´t possible....

How can I integrate that? I´ve been thinking about http action?

[Gergely Szabo]

Hi,

it's kind of complicated without actually knowing why this setup and what can be expected by the TCL script, but IMHO you can emit the collected digits as DTMF tones with a special "End Of Line" character like # and the TCL script could signal something back as a confirmation. Is this what you are looking for?

G.

[Jean Lofrano]

Hey Gergely,

We are almost there...

The script was not created to collect the DTMF digits tones when the call is not into the router.

So, the objective is:

- My tcl script must receive the collected digits by CCX, but I don´t know how?

thanks.

[Gergely Szabo]

Hi,

well, I can't think of any workaround, there's no secret communication channel I am aware of.

G.