TCL IVR scrip and CCX Integrating
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03-18-2013 09:05 AM - edited 03-14-2019 11:24 AM
Hi team,
I need to integrate a TCL script with a CCX script.
The environment is:
call >>>> CCX script >>> Collected digits >>>> Call Redirect to TCL script
But, I need to receive the collected digits in my tcl script.
I have asked for CCX script administrator to add the collected digits in the ANI or DNIS, than forward the call for me , but the administror told me that it wasn´t possible....
How can I integrate that? I´ve been thinking about http action?
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03-19-2013 02:58 AM
Hi,
it's kind of complicated without actually knowing why this setup and what can be expected by the TCL script, but IMHO you can emit the collected digits as DTMF tones with a special "End Of Line" character like # and the TCL script could signal something back as a confirmation. Is this what you are looking for?
G.
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03-19-2013 10:22 AM
Hey Gergely,
We are almost there...
The script was not created to collect the DTMF digits tones when the call is not into the router.
So, the objective is:
- My tcl script must receive the collected digits by CCX, but I don´t know how?
thanks.
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03-20-2013 10:24 AM
Hi,
well, I can't think of any workaround, there's no secret communication channel I am aware of.
G.
