team name change in UCCX 11.x not reflected in Finesse

[Casey Arnold]

I recently had need to change a Team Name during the setup process for a new upcoming CSQ.  However, after changing the Team Name, Finesse Administrator and Finesse Desktop do not show the name change. 

I made sure that I was logged out of both before I made the change in UCCX, but I cannot seem to get the change across to Finesse.

Any ideas?  (For the Record, the name was changed from Sapphire Supply to  SapphireSupply, I removed the space for conformity.

Thanks in advance for any help.

Casey

[Deepak Rawat · Accepted solution]

Can you try restarting the UCCX Notification Service and see if that helps.

Regards 

Deepak

[Casey Arnold]

Is there an impact to production to restart this service or should I wait until after hours?

Thanks,

Casey

[Deepak Rawat · Accepted solution]

Agents will not be able to change their state while the service will be restarting. Hence do it in after hours and update the result.

Regards 

Deepak 

[Casey Arnold]

I have work to do tonight anyway, so I will just add this to the list.  :)   I'll let you know.

Thanks so much for your help.

Casey

[Casey Arnold]

Deepak,

Thank you so much.  Restarting the Notification service did fix my issue.

Thanks again,

Casey

[Casey Arnold]

Also, I even tried deleting the team from UCCX and it didn't remove it from Finesse Admin or Desktop.

Casey