Hi Guys,I am using UCCE 7.5 and i have physical MCS servers for PG's. Can i move the PG's to VM ware and does Cisco support VM ware?. If no,IS there any documentation mention about cisco not support VM ware?Thanks in advance.Regards,Dhinesh
HI, I have to come up with a design using the UCCX scripting to meet a business requirement. The business would like to capture all the different menu options the caller presses before he reaches an agent. For example, Main menu will have - "pres...
Hi,I´d some issues on UCCX, because I can't check the current time on UCCX administration.The issue is because we had a change in local time (from GMT -4 to GMT -3), changes the time on NTP server ok, but the script on UCCX rejected calls because it ...
Hi,I need a script that returns Agent extension of an already logged-in agents.. (I mean that I need to know if a specific agent is already logged in or not)is it possible?.. thx in advance
Hi, We are running uccx server MCS-7835-H2-CCX1 , and uccx 2003.1.2SQL-2K 5.0.2 . now there is a call delay issue. when the agent in this queue is avialbe, the call which has been waiting in the queue cannot be transfered to the avialbe agent straig...
Hello,Is it possible to configure/program RONA (Re-route On No Answer) with UCCx (ver 8.5)? Is it possible to have the similer RONA function as follows?RONA with CVP: The RONA function ensures that when an agent does not answer c a call, the call is ...
Dear all!I have a customer, for whom I temporarily used our NFR license key - from CCX-80-NFR=.While demonstrating (an in-house demo) - a lot of tuning and customization was made, and this system is ready to go to production. However it is functionin...
Good morning, We have an agent that exists as a Call Manager user with an IPCC extension, the same user shows up in RMCM under de UCCX 8.0.2, but he is unable to log in to CAD with error "ID introuvable" (ID NOT FOUND). When we look in the Deskto...
Dear all,We are planing to upgrade our current IPCC platform from UCCE 7.0 TO UCCE 8.5we are doing a fresh installation, so we need to backup our current HDS database and AWDB databases, can we export this to the new HDS (ucce 8.5) after the fre...
Hi,In UCCE 8.0, I am of the situation that i have to pass the correct DNIS to call manager when ICM transfers the call to an agent.For example, a customer dialed 9200 and an ICM script working on this DN played some initial IVR and then transferred t...
UCCX 5. Supervisors who are members of multiple teams can only chat with the team currently displayed in Supervisor Desktop. Agents are unable to see the supervisor if they are currently viewing a different team. Very annoying. Is there any work arou...
Hello,I am facing a weird problem in ICM 7.2 webview historical reports. When i choose the real-time on agent, appears everything right, but when I pick historical report, it appears blank, the agents & call time etc doesn't appear. I can view the hi...
Currently we have a outbound dialer that is fed a list of accounts the are in collection stats. The dialer places the call and plays a pre recorded message it also gathers how the call was answered - answering machine, fax, modem, busy, human ... the...
