The Cisco Unified CCX Node Manager service hung on starting.

[Helmi Muzammil]

Hi All,

I have some problem with my CCX server version 7.X. i couldn't open the CCX Application Web Admin .

I found the log that said CCX node manager service hung on starting, picture as attached.

What should i do?

Thank in Advance for your help,

[brian1mcc]

Start by checking the latest MIVR logs after it tries to start

c:\Program Files\wfavvid\log\MIVR\

Search for any errors or exceptions.

Brian

[Helmi Muzammil]

Hi Brian,

That's a very kind of you to respond my posts.

I found many kind of error or exception on MIVR logs. but truly i couldn't interprete it.

could you help me to interprete that logs? the logs as attached above.

Thank in Advance

[brian1mcc]

Looks like you're having database issues - is SQL server running? Can you connect to the uccx database, db_cra?

20894: Jun 29 22:37:09.284 ICT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:we are master but database is down

Brian

[Helmi Muzammil]

Hi Brian,

That's a very kind of you to red my logs.

Yes, My SQL service is running (see the pictures below).

         

i have 2 CCX servers, both of them is CCX node manager service hung on starting and i can't access Application Web Admin. also i can't access database on HR, while i tried to open historical report, i got the error " there is problem with your web server ".

I really need your advise Brian,

Thanks.

[Yue bun Yuen]

Have you find the solution about your case?