Threshold Alerts - Schedule

[Randall Jackson]

We have a lot of Threshold alerts configured to alert us to when no agents are signed into a specific queue/team and various others. I currently do not see a way to limit these alerts to only trigger at certain times of day. For example, if we work 8am-5pm, we would have agents signed in to take calls during the day so the Threshold on "no agents signed in" should not trigger from 8am-5pm, however before 8am or after 5pm, the alert would trigger constantly as agents are not available.

Does anyone know if it is possible to define a schedule to only have the alerts trigger during certain hours so we aren't overwhelmed by alerts when we don't need to be getting them?

[gkovanis]

Hello @Randall Jackson , there is no option to set the threshold alerts for a specific time period of the day today.

[bill.king1]

@Randall Jackson , if there isn't a way today, it might be worth submitting an aha enhancement request for it https://ciscocollabcustomer.ideas.aha.io/portal_session/new . If you do, post the link here that way others can upvote it if they agree, it seems reasonable.

[grebac.2ring]

Randal, our 2Ring Dashboards & Wallboards (cloud based addon for Webex Contact Center) comes with this feature - you can see the setting in this screenshot - and our alerts can be sent to Webex or to MS Teams: 

You can learn more about our offering at https://www.2ring.com/wallboardsforthecloud/ or in Webex AppHub https://apphub.webex.com/applications/2ring-dashboards-and-wallboards-for-webex-cc-2ring-america-inc . We will be also demoing this live at Cisco Live! in San Diego and at WebexOne in September.