TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION

[Bill Brown]

Running into a bug where I can't change this IP for an email server.  It just reverts back to the old IP address for my SMTP server.  Anyone seen this before; a way to so this from CLI?  The help page says if the publisher is not running the Cisco Unified Intelligence Center service you won't be able to change, but it is running.  Even restarted that service.
You will not be able to save the SMTP configuration if Cisco Unified Intelligence Center service on the publisher node is down.

System version: 12.5.1.11002-481
https://UCCXSERVERPrimary/appadmin/hr/smtpconfig.do

[bill.king1 · Accepted solution]

You are likely running into this bug, you may want to reach out to TAC if they have any workarounds/if it is addressed in a new version?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy36617 

[Bill Brown]

12.5.1 has been very buggy for us.   We have about 4 other work arounds for bugs in it.  So, I will accept your answer as the solution as we just need to get these upgraded.  Thank you very much for taking the time to respond.

[MxHadi]

try to install >> ES04 patch on your uccx

so far, best stable & reliable version of UCCX 12.5 is this >> 12.5 SU2 ES04

this is what i experienced & get feedback in my projects..